Terms and conditions

Chaperone notice

The Willows Physiotherapy is committed to providing a safe, comfortable environment where our patients can be confident that best practice is always carried out.  The safety of our staff and our patients is of the highest importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure.

Wherever possible, we would like to ask you to make this request when you book your appointment so that arrangements can be made without any delays.  Where this is not possible, we will do our best to provide a formal chaperone at the time of the request.

Cancellation policy

We understand that there are times when you must miss an appointment due to emergency or work / family obligations.  However, when you fail to notify in advance that you are unable to attend your appointment, you may be preventing another patient from receiving much needed treatment.

We would like to kindly ask all our customers to ensure that they contact the practice a minimum of 24 hours before an appointment if you are unable to attend.  Your advanced cancellation notice will allow us to continue to provide care to our local community.

Medical insurance

Our clinic is recognised by all major insurance companies.

When claiming through private medical insurance, you may need to visit your GP first and receive authorisation from your insurers.  It is advisable to contact your insurance company as to the conditions and level of cover, and for accurate instruction on how to proceed with your care.

Please be advised that any policy excess will be payable by the client.

Contact us

07946 466 895

thewillowsphysiotherapy@hotmail.com

59a Gerrard Street, Ashton in Makerfield, WN4

©2024. The Willows Physiotherapy. All Rights Reserved.